Support

Email support@getjobroll.com. If something isn’t working, include your iPhone model and iOS version.

How do I restore a purchase?

If JobRoll shows the JobRoll Pro plans, tap Restore purchases at the bottom of that screen. If it opens to Home, tap the gear to open Settings, then tap Restore Purchases. Use the same Apple Account you bought with.

How do I manage or cancel my subscription?

Apple handles subscriptions. On your iPhone, open Settings, tap your name, tap Subscriptions, then choose JobRoll. You can also tap Manage Subscription in JobRoll’s Settings. Cancel at least 24 hours before the current period ends to stop the next renewal.

Why aren’t some photos found yet?

JobRoll reads your photos in a scan that starts when you grant access. A large library takes a while. You can see how far it has come in JobRoll under Settings, then Sync.

Photos kept only in iCloud are downloaded and read once, on Wi-Fi. Keep Download on Wi-Fi turned on in Sync and connect to Wi-Fi.

With Limited Access, JobRoll only sees the photos you selected. See photo access below.

What is the visual search download?

Visual search finds photos by what they show, like a water heater with no label. It uses a model of about 390 MB that downloads once, on Wi-Fi only, after the first scan, and runs on your iPhone. To remove it, open Settings in JobRoll and tap Delete Visual Search Download. Searching by number, place and date keeps working. To get it back, tap Download Again.

What’s the difference between Limited and Full Access?

With Full Access, JobRoll can search every photo in your library. With Limited Access, it only sees the photos you select. Either way it only reads them.

To change it, open Settings on your iPhone, tap Privacy & Security, tap Photos, then choose JobRoll.